The below assurance levels have been tailored to your specific clinic needs as to ensure minimal cost at maximum value.
Being sensitive & highly regulated equipment, ATX endeavours to provide excellent service in line with all State & National government radiation laws & requirements .
Need an assurance package for your equipment?
If you wish to benefit from ATX Technical Support please select a subscription level and fill your details below.
We will prepare and send you a tailored quote immediately.
| LITE | CLOUD LITE | STANDARD | GOLD | |
| One preventative maintenance per year | ✔ | ✔ | ✔ | ✔ |
| Software updates and data management | ✔ | ✔ | ✔ | ✔ |
| Warranty on all components | ✔ | ✔ | ||
| Unlimited travel and labour | ✔ | ✔ | ||
| Unlimited remote service | ✔ | ✔ | ||
| Limited remote service | ✔ | ✔ | ||
| Itx cloud PACS | ✔ | ✔ |
Non-Assurance Technical Support Rates
All technical support enquiries made from 18/02/19 will be evaluated and registered in accordance with our Assurance Philosophy, customers without assurance will receive a response within 3 business days.
Our updated non-assurance technical support rates are:
Remote Service: $120.00hr / Minimum $60
Local Service: $175.00hr
Travel time: $110.00hr
